Keep IT Defended Blog

Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 

55% of customers like self-serve customer service over speaking to a representative.

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Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the aftermath can significantly impact its reputation. As well as financial stability and legal standing.

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Microsoft Teams continues to evolve. It is a powerful hub for collaboration and communication in the modern workplace. With the integration of AI-driven Copilot, Teams is pushing the boundaries. It’s innovating how we interact with technology to streamline workflows. Read more

Data is one of the most valuable assets a business can have. Managing this data throughout its lifecycle can be challenging. Data lifecycle management (DLM) refers to several processes and policies. They govern the handling, storage, and eventual disposal Read more

Email is a fundamental communication tool for businesses and individuals alike. But it’s also a prime target for cybercriminals. Cyberattacks are increasing in sophistication. This means enhancing your email security has never been more critical.

Ninety-five percent of IT Read more

Did your company’s software system once seem sleek and nimble? But now it resembles a tangled web of shortcuts, patches, and workarounds. Welcome to the realm of technical debt. It’s a silent saboteur that accumulates over time, threatening your Read more

In the whirlwind of today’s business landscape, adaptability reigns supreme. Today’s workspaces transcend physical boundaries. Employees work and collaborate seamlessly from anywhere. Whether they’re sipping coffee at a local café or lounging on their living room couch. That’s the Read more

Microsoft 365 is a powerful suite of tools. It helps to enhance productivity and collaboration. This is especially true for small to mid-sized businesses (SMBs). But to get the most out of Microsoft 365, it’s important to optimize its Read more

In today’s world, everything’s connected. That includes the software your business relies on. Whether you’ve installed that software locally or use it in the cloud.

Protecting the entire process that creates and delivers your software is very important. From Read more

Your smartphone is a digital wallet, communication hub, and personal assistant. All rolled into one portable device. It’s packed with sensitive data, from financial information to personal photos. This makes it a prime target for cybercriminals. 

Mobile malware is Read more