Privacy Policy

Effective Date: 17Jul04
Last Updated: 10Aug25

Keep IT Defended (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit keepitdefended.com or use our IT services.

This policy complies with applicable privacy laws, including:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
European Union General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

1. Information We Collect

We collect information from you in the following ways:

a. Information You Provide

Name, email address, phone number, company name
Details you provide through our contact forms, support tickets, or email
Billing and payment details for services purchased

b. Information Collected Automatically

IP address, browser type, operating system
Pages visited, time on site, and referring URLs
Cookies, analytics, and similar tracking technologies (see Section 7)

c. Client Service Information
If you are a client using our managed IT services, we may also collect:

User account details for supported systems
Network, device, and system logs
Security monitoring data

We will only collect personal information that is reasonably necessary for the purposes outlined in this policy.

2. Purpose of Collection

We use your personal information for:

Delivering and managing IT services and support
Responding to inquiries and requests
Invoicing and payment processing
Improving our website and service offerings
Sending service-related updates and administrative messages
Maintaining system security and preventing fraud
Complying with legal and regulatory obligations

3. Legal Basis for Processing (GDPR Requirement)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

Contractual necessity – To provide the services you request
Legal obligation – To comply with applicable laws
Legitimate interests – To improve our services and ensure security
Consent – For certain marketing and cookie uses

4. Your Privacy Rights

Depending on your location, you may have the right to:

Under PIPEDA (Canada)

Access and obtain a copy of your personal information
Request corrections or updates to your information
Withdraw consent for certain uses

Under GDPR (EEA)

Access, correct, delete, or restrict processing of your data
Request data portability
Object to processing based on legitimate interests
Withdraw consent at any time

Under CCPA/CPRA (California)

Request to know what personal data we collect, use, and disclose
Request deletion of your personal data (with exceptions)
Opt out of the sale or sharing of personal data (we do not sell personal data)
Limit use of sensitive personal information

To exercise any of these rights, contact us at [your privacy email address]. We will respond within applicable legal timeframes.

5. Sharing of Information

We do not sell your personal data. We may share it with:

Service providers and vendors – For hosting, payment processing, email, and IT operations
Business partners – When necessary to provide contracted services
Legal authorities – When required by law, regulation, or court order

All service providers must agree to maintain appropriate safeguards to protect your data.

6. Data Transfers Outside Your Jurisdiction

If you are located outside Canada, your information may be transferred to and processed in Canada or other countries where our vendors operate. We take steps to ensure adequate protections are in place for such transfers, consistent with applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance website functionality
Remember your preferences
Analyze site usage for improvements

You can control cookie preferences through your browser settings or opt out of analytics tracking where applicable.

8. Data Security

We implement technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. While we take reasonable steps to secure your data, no method of storage or transmission is 100% secure.